FAQ
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When will my order arrive (UK)?
We aim to dispatch orders within 1-3 business working days. We then use 2nd class signed for delivery via royal mail (unless you select otherwise) which takes 2-3 working days (including Saturdays). Therefore your parcel should be with you no later than 6 working business days since placing an order.
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When will my order arrive (International)?
We aim to dispatch orders within 1-3 business working days. For international orders we then used a tracked service with Royal Mail (unless your parcel is over 2kg). Royal Mail aim to deliver parcels to Europe in 3-5 working days and the rest of the world in 5-7 working days. Therefore a total of max 8 business days for Europe & 10 business days for the rest of the world.
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How do I get in contact regarding my order?
Please contact us via the contact page located at the header of the website or feel free to email us at novaquartzuk@gmail.com.
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Where are you based and what currency do you charge in?
We are based in the UK and therefore charge in GBP (great British pound) £.
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How do I know when my order has been dispatched?
You will receive a dispatch email.