Delivery Information.
We use Royal Mail for ALL deliveries (both UK & International).
Any order over the value of £25 is will only have tracked delivery options available.
Our delivery prices are based on weight which will automatically be totalled for you in your basket. Please see rough estimations of delivery prices below. PLEASE NOTE THESE ARE ESTIMATES, YOUR EXACT DELIVERY PRICE WILL BE BASED ON YOUR ORDER.
For a full list of countries we delivery to please scroll to the bottom of the page.
UK Delivery
Large Letter 1st Class £2.70
Large Letter Tracked £3.60
Small Parcel 1st Class £3.68
Small Parcel Tracked £4.74
Medium Parcel 1st Class £5.83
Medium Parcel Tracked £7.26
Delivery Times (UK)
All orders aim to be dispatched within 3-4 working days, from time of dispatch orders are sent first class or tracked which means from date of dispatch your order will arrive in 1-3 business days.
USA & Canada Delivery
Large Letter International Standard £10.00
Large Letter Tracked £15
Small Parcel International Standard £19
Small Parcel Tracked £23
Delivery Times (USA & Canada)
All orders aim to be dispatched within 3-4 working days, Royal Mail aim to have your order delivered in 7 working days from day of dispatch.
EU Delivery
Large Letter International Standard £6
Large Letter Tracked £10
Small Parcel International Standard £8
Small Parcel Tracked £12
Delivery Times (EU)
All orders aim to be dispatched within 3-4 working days, Royal Mail aim to have your order delivered in 7 working days from day of dispatch.
We delivery to:
United Kingdom, United States, Canada, Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City, United Arab Emirates, Australia, New Zealand
** Sometimes items will incur customs or duty charges by your home country. Nova Quartz will not accept any responsibility for any additional taxes or duties that may be incurred when shipping outside of the UK. It is the responsibility of the customer to pay these if they wish to receive their items. It is also the responsibility of the customer to check which items are restricted to import into your country prior to placing an order. No responsibility or compensation will be provided to items destroyed by customs in the event they are destroyed due to being prohibited.**
Delivery FAQ’s
What happens if my delivery gets lost?
We will not accept any responsibility for lost postage unless the customer has chosen for the parcel to be sent tracked.
If your parcel is lost and you did not select tracked shipping you can open an investigation with Royal Mail as to the whereabouts of your parcel, if you contact us we can do this for you subject to how busy we are at the time.
To claim for lost post please visit this site:
How long will delivery take?
Please see above for estimations of delivery times. Please note delivery times are from the date of dispatch.
What happens if I have typed in the wrong address?
You have up to 48 hours after your order has been placed to make any amendments to your delivery address. After this we do not take any responsibility if you have typed in your wrong address. If the item is then sent back to us you will need to re-pay for postage.